Who we are
You can use this service without telling us who you are or revealing other Personal Information. If you send us a contact or feedback form you do not need to identify yourself or use your real name.
The purpose of this online service is to provide you free information about of projects by Kamps, Bourcillier, et al. in more than 40 years.
If you contact us we will collect the email address you nominate and any other identifying information you provide, such as a name or phone number.
Please do not give us other personal or sensitive information.
Other than circumstances such as unlawful activity or serious threats to health and safety, we do not share Personal Information with any government agencies.
How we deal with complaints and requests
You may request access to Personal Information about you that we hold and you may ask us to correct your Personal Information if you find that it is not accurate, up-to-date or complete. You may also make a complaint about our handling of your Personal Information. These services are free of charge.
To protect your privacy and the privacy of others, we will need evidence of your identity before we can grant you access to information about you or change it.
You can contact us by email, or send your request or complaint to the postal address below. We undertake to respond within 30 days. If the request or complaint will take longer to resolve, we will provide you with a date by which we expect to respond.
How we protect your Personal Information
This online service is hosted in Germany in secure facilities. To help protect the privacy of data and personal information we collect and hold, we maintain physical, technical and administrative safeguards. We update and test our security technology on an ongoing basis.
We train our employees about the importance of confidentiality and maintaining the privacy and security of your information. Access to your Personal Information is restricted to employees who need it to provide benefits or services to you.
Technical provision of the website
Each time a aioLingua-affiliated website is accessed, a number of general data and information are collected. This general data and information is stored in server log files.
The following data are stored:
- Date and time of the retrieval (time stamp)
- IP address
- Request details and destination address (protocol version, HTTP method, referer, UserAgent string)
- Name of the retrieved file and amount of data transferred (requested URL incl. query string, size in bytes)
- Message as to whether the retrieval was successful (HTTP status code)
We furthermore use matomoTracking which records:
- two bytes of the IP address of the user’s calling system (anonymisation by “zeros of two digits of the IP range”),
- the web page called up
- the website from which the user reached the accessed website (referrer)
- the sub-pages accessed from the accessed website
- the time spent on the website
- the frequency with which the website is accessed
- Validity: 1 month.
There is no personal evaluation or evaluation of the data for marketing purposes or profiling.
Our websites use *one* cookie.
The only cookie we use is the privacy cookie.
Our websites have no partnerships with third parties.
This online service is bound by the provisions of the GDPR.
Contact us about your privacy concerns. Alternatively, you can write to us at:
Steinhäuser Verlag, Service Manager
Steinhauser Str. 53
D- 42399 Wuppertal Germany